We had asked the casino to make clear the situation they usually confirmed the participant's account were correctly verified on January 12, 2024. The On line casino then proceeded to course of action the player's withdrawal, and all Earlier asked for withdrawals were efficiently completed. The player experienced verified the resolution of The difficulty and the complaint were marked as 'solved'.
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We asked the participant about the updates Nevertheless they stopped responding to our messages, As a result, we turned down the grievance.
Despite the issues crew's recommendation to cooperate Together with the casino, the participant stood business on his choice. Because of this, on account of not enough cooperation within the participant's aspect, we were not able to assist further and had to reject the complaint.
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The participant from Chile, Inspite of a number of attempts at verification, professional delayed payment of her a hundred,000 pesos winnings. She experienced presented the On line casino with essential files including her copyright and a photo of herself Along with the paperwork.
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The participant from Brazil had her account blocked without more rationalization. sadly, we’re compelled to reject this criticism given that the participant refuses to cooperate.